Terms of Use

These Terms of Use govern your use of “Star Biz7 Subscription” service (“Service”). Please read the following terms carefully before subscribing to the Service as they contain binding legal terms and obligations, which shall include but not limited to, limitations or exclusion of our liability. By subscribing to the Service, you are deemed to have fully read, understood and agreed to be bound by these terms and conditions governing the Service.

INTRODUCTION

The Service is offered by Star Media Group Berhad (Company No.: 197101000523 (10894-D)) (“Company”) to subscribers of Star Biz7 through https://starbiz7.com.my/subscribe (“Platform”). Subscribers will receive unlimited access to content and personalized features on the Platform. This Service excludes access to linked content hosted on a separate platform that requires additional subscription/registration/payment.

SUBSCRIPTION PLANS AND FEE

The Company reserves the right to:

• amend the subscription plans and/or fee and/or withdraw any of the plans at any time without prior notice. Details of the amendment and/or withdrawal will be uploaded onto the “Catalog Page” which is available at https://starbiz7.com.my/subscribe. You are encouraged to visit the “Catalog Page” on a regular basis to ensure that you are aware of any amendments made by the Company. Your continued usage of the Service after amendments are posted onto the “Catalog Page” means you agree to be legally bound by these amendments. Price changes will apply to subsequent billing cycles.
• upgrade or remove any of the features of the subscription plans. No refund or discount will be given to subscribers who decide not to take up any of the upgraded features.
• withdraw any section(s)/subsection(s)/component(s)/partnership(s) in the subscription plan and/or Platform at any time as and when the Company deems fit without prior notification. No refund or discount will be available in the event of such withdrawal.

AVAILABILITY OF BUNDLE PLANS

The Service is available at the prevailing prices whereby the delivery address must be within Peninsular Malaysia. Delivery to addresses within East Malaysia will not be available. The Free Delivery plan is only available to selected postcode within Kuala Lumpur or Selangor.

The Company reserves the absolute right to amend the delivery charges at any time without prior notice. Delivery charges that are paid upon purchase will apply except in cases of delivery address changes, in which case we reserve the right to charge additional costs.

DELIVERY

Upon receipt of the fully completed subscription order and successful payment, the Company will process your subscription order within the next ten (10) working days.

Delivery shall be made on every Monday following the publication date of each issue to the address stated in your subscription account.

It shall be deemed that the newspapers have been duly delivered to you if there is no report of any losses within two (2) working days from the date of delivery.

CHANGE OF ADDRESS

Please notify the Company in writing by sending an email to customerservice@starbiz7.com.my or call 1-300-88-7827 at least ten (10) days prior to the change of delivery address. Additional costs may be incurred for the change of delivery address, if applicable. The Company will not refund/ replace copies sent to the old address due to your failure to notify the change of address in accordance with the above manners.

BILLING CYCLE

Subscription fee will be billed according to the selected plan and payment method corresponding to the date of the activation of the Service. If a payment is overdue, the Company may suspend the Service and you will not be able to access the Platform unless payment has been fully settled.

The Company will not be held liable for any additional interest or fee charged by the bank/financial institution/payment gateway service provider for any transaction/admin fee. Please check with your bank/financial institution/payment gateway service provider for details.

APPLICABLE TAX AND TAX INVOICE

In addition to the subscription fee, you shall be liable for payment of any applicable government taxes and/or levies as may be imposed by the relevant governmental agency/authority in Malaysia. For the avoidance of doubt, the subscription fee provided herein excludes the relevant service tax under the Service Tax Act 2018, if applicable. The Company will make available to you a valid tax invoice in respect of the amount payable but you will be responsible for prompt payment even if you have not received the tax invoice. For avoidance of doubt, nothing herein shall preclude the Company from correcting at any time any error or discrepancy in the amount stated in the tax invoice. A certificate signed by an officer of the Company shall be conclusive evidence as to any amounts owing under or in respect of the Service (save for demonstrable error).

PAYMENT METHOD

You shall provide complete and accurate information required by the Company to facilitate the subscription.

You may subscribe to the Service by clicking the link here. Payment can be made via credit card or debit card and eWallet through ‘PayPal’ payment gateway.

If your payment method is invalid or rejected, your subscription will be automatically canceled. If the subscription is canceled due to such payment issues, the Company makes no guarantee that the Service could be made available to you at the same price.

Upon successful processing of your registration and payment, the Company will send you an email for verification purposes. Subscribers who do not receive our email notification within the next twenty four (24) hours from the time of payment should contact our Customer Service Hotline at 1300 88 7827.

For details of your registration, you shall log into your account at starbiz7.com.my > My account (Membership Info) or call our Customer Service Hotline at 1300 88 7827.

CANCELLATION, CHANGING PLANS AND REFUND

Cancellation

You have agreed to subscribe to the Service for a pre-agreed period according to the subscription plan. In the event you opt to cancel the Service or change the plan prior to the expiry of the subscription period, you will have to pay the subscription fee for the whole of that period and the subscription fee is non-refundable.

In the event you wish to cancel the Service subject to the foregoing provision, please send an email to customerservice@starbiz7.com.my.

Refund

Refund is strictly prohibited. However, a refund may be allowed at the Company’s sole discretion under exceptional circumstances, of which the Company will review on a case to case basis.

PASSWORD AND ACCOUNT ACCESS 

As a paid subscriber, you will have access and control over your registered account. Your registered account contains some sensitive information such as subscription information, payment method, billing and payment information, personalized settings and recommended content. To safeguard your details and privacy, please do NOT reveal your password nor your payment details to anyone.

You shall be responsible for keeping your account details up-to-date and accurate.

Subscribers should be mindful of any communication requesting credit card or other account information. You hereby acknowledge that providing information in response to these types of communications can result in identity theft. You are advised to access your sensitive account information by going directly to starbiz7.com.my and not through hyperlink in an email or any specific electronic communication.

USE AND DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION AND ANONYMOUS INFORMATION

By subscribing to the Service, you hereby allow the Company and/or its subsidiaries and/or affiliates (collectively, “Star Media Group”) to collect and process your Personal Data (as defined by Section 4 of the Personal Data Protection Act 2010) for the provision of the Service.

Click here to view the full Privacy Policy of Star Media Group.

WARRANTIES AND LIMITATIONS OF LIABILITY

The Service is provided on an "as is where is" basis and without warranty or condition. In particular, the Service may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against the Company in relation to the use of the Service.

GOVERNING LAW

These Terms of Use shall be governed by the laws of Malaysia.

CUSTOMER SERVICE

Kindly contact us if you need further assistance about the Access Package.

Hotline:
1300 88 7827

[Mondays to Fridays, 9.00am to 5.30pm (GMT+8), excluding gazetted public holidays of the State of Selangor, Malaysia]

Email:
customerservice@starbiz7.com.my